Call Tracking Software That Doesn’t Need a Call Centre
Track every call your team makes from the SIM they already have. No IVR, no PBX, no new numbers.
FREE FOR 5 NUMBERS · NO CREDIT CARD · ANDROID 8.0+
new numbers to buy. Your team keeps the SIM the customer already knows.
AND ₹0 PER MINUTE — THERE IS NO TELECOM LEG
Where the data comes from
The phone’s own call log. Nothing is intercepted. No audio is touched.
Quoted an IVR? Here is the difference
Cloud telephony suits an inbound call centre. Your team already has phones.
| Cloud telephony / IVR | Telecaller24 | |
|---|---|---|
| Phone numbers | New virtual numbers per agent | The SIM already in their phone |
| Provisioning | IVR flows, DID allocation, KYC per number | Nothing to provision |
| How a call gets counted | Only if the rep dials inside the app | Every call counts, even from the contact list |
| Running cost | Rental plus per-minute telecom charges | One flat price per number per month |
| Getting started | Numbers, flows and KYC first | Install, sign in, sync |
Four screens worth opening first
The dashboard
Total calls, today’s calls, missed calls, active members and talk time. It updates as phones sync, about every fifteen minutes.
Call history you can search
Every call in one list, with filters and search. Incoming, outgoing, missed, rejected and blocked calls stay separate.
Connect rate, not dial count
Sixteen calls sounds good until you see six connected. You set what “connected” means, and reports follow it.
The calls nobody called back
A standing list of inbound calls nobody returned, ranked by how often the customer tried. Assign it, and it becomes a task.
Fair to your team, by design
Four promises the product keeps.
The app never records calls
It reads the call log your phone keeps: number, direction, time, duration. No microphone permission.
Personal calls stay personal
Reps exclude any number on their own phone. The list never leaves the handset.
Location only in work hours
Field plan only. The route trail runs inside the window you set and stops outside it.
Your data is yours
Export everything to CSV, any time. Cancel and we keep it 30 days, then delete it.
Runs on the phones your team already has
per number per month · minimum 5 numbers
EXCLUDING GST · 3, 6 OR 12-MONTH TERMS
Track ₹149. Pro ₹249. Field ₹449. Per number, per month. No setup fee on Track or Pro.
Questions people actually ask
Do we have to buy new numbers?
No. Reps keep their own SIM and number, so customers call back the person they spoke to.
Does it work if the rep dials from the normal phone dialer?
Yes. There is nothing to dial through. Calls from the contact list, WhatsApp or a missed-call notification are captured the same way.
What about dual-SIM phones?
Only registered work SIMs count. Calls on a personal SIM stay out.
Do you record the calls?
No. The app has no microphone permission. You get the phone’s call log and the rep’s typed notes. Optional recording sync is off by default. The phone’s own dialer makes the file and the app uploads it for the call it belongs to, only for the assigned company SIM.
What happens when there is no signal?
Calls queue on the phone and upload when the network returns. Sync runs about every fifteen minutes.
Can we get the data out?
Yes. CSV export is free on every plan. A REST API, webhooks and Zapier are an add-on at ₹150 per number per month.
Something else? WhatsApp us — usually a reply in under an hour.
Start with 5 numbers, free for 15 days
No credit card. Android 8.0+. Set up in an afternoon.