Call Tracking Software That Doesn’t Need a Call Centre
Track every call your team makes from the SIM they already have. No IVR, no PBX, no new numbers to buy, and nothing for your reps to dial through.
FREE FOR 5 NUMBERS · NO CREDIT CARD · ANDROID 8.0+
new numbers to buy, provision or port. Your team keeps the SIM and the number the customer already knows.
AND ₹0 PER MINUTE — THERE IS NO TELECOM LEG
Where the data comes from
The phone’s own call log. Nothing is intercepted, nothing is routed through us, no audio is touched.
If you have been quoted an IVR, this is the difference
Cloud telephony is a good product for an inbound call centre. It is the wrong shape for a field and outbound team who already have phones.
| Cloud telephony / IVR | Telecaller24 | |
|---|---|---|
| Phone numbers | New virtual numbers for every agent | The SIM already in their phone |
| Provisioning | IVR flows, DID allocation, KYC per number | Nothing to provision |
| How a call gets counted | Only if the rep dials inside the app | Every call counts, including ones from the contact list |
| Running cost | Rental plus per-minute telecom charges | One flat price per number per month |
| Time to first data | About two weeks | Fifteen minutes |
Four things you can see by this afternoon
The live dashboard
Total calls, today’s calls, missed calls, active team members, talk time, a seven-day trend and the incoming-versus-outgoing split — all updating as the phones sync, roughly every fifteen minutes.
Call history you can actually search
Every call in one list with all / incoming / outgoing / missed filters and free-text search. Seven call types are kept apart, so a rejected call and a missed call never get averaged into the same statistic.
Connect rate, not dial count
Sixteen calls sounds like a good morning until you see that six connected. You decide what “connected” means — a minimum duration, which numbers to exclude, how a unique number is identified — and every report recalculates on your definition.
The calls nobody called back
A standing list of inbound calls that were never returned, ranked by how many times the customer tried. It is assignable, so it is a task rather than a report. For most teams this is the first screen that pays for the software.
Built to be fair to your team
Four promises the product keeps whether or not anyone is checking.
We don’t record calls
No audio, ever. The app reads the call log your phone already keeps — number, direction, time, duration. Nothing is listened to.
Personal calls stay personal
A rep excludes any number themselves, on their own phone. The exclusion list never leaves the handset and nobody is told which numbers are on it.
Location only during work hours
On the Field plan, the route trail runs inside the window you configure and stops outside it. Not a setting an administrator can quietly switch off.
Your data is yours
Export the whole thing to CSV any time. Cancel and we keep it 30 days, then delete it — including the backups.
Built for the phones your team already has
per number per month · minimum 5 numbers
EXCLUDING GST · 3, 6 OR 12-MONTH TERMS
Three plans. Track at ₹149, Pro at ₹249, Field at ₹449 — per number, per month. No setup fee on Track and Pro.
Questions people actually ask
Do we have to buy new numbers?
No. That is the whole design. Your reps keep their own SIM and their own number, so when a customer calls back they reach the person they spoke to.
Does it work if the rep dials from the normal phone dialer?
Yes, and that is the expected way to use it. There is nothing to dial through. Calls made from the contact list, from a WhatsApp tap or from a missed-call notification are all captured the same way.
What about dual-SIM phones?
Both SIMs are tracked and kept apart, and a rep can long-press to choose which SIM places a call from inside the app.
Do you record the calls?
No. Telecaller24 never records audio — the app has no microphone permission. What you get is the metadata the handset already keeps plus whatever the rep types.
What happens when there is no signal?
Calls queue on the handset and upload when the network returns. Sync runs about every fifteen minutes and a rep can force one from the app.
Can we get the data out?
Yes, CSV export on every plan, free. A REST API, outbound webhooks and Zapier are available as an add-on at ₹150 per number per month.
Something else? WhatsApp us — usually a reply in under an hour.
Start with 5 numbers, free for 15 days
No credit card. Android 8.0+. Set up in an afternoon.