Everything Telecaller24 does.
The admin panel, the rep’s browser portal and the Android app, in one list. Ask for any item by name on the demo.
Free for 5 numbers for 15 days. No credit card. Android 8.0+.
Seven reports, one filter bar.
Set the filters once. Switch tabs to see the same calls another way.
Summary
Calls, talk time, connected count, unique numbers and call mix for your date range.
Leaderboard
Reps ranked on the measure you pick.
Hourly
Which hours the calls happen in.
Day-wise
Day by day, so one bad Tuesday doesn’t vanish inside a good month.
Never attended
Inbound calls nobody picked up, ranked by how often that number tried.
Not picked by client
Outgoing calls the customer didn’t take.
Unique clients
How many different people were reached. Four hundred calls to forty numbers is forty people.
Sample data
Filters that apply to every view.
- Date range and a time-of-day range within it
- Employee or a whole team
- Call type — incoming, outgoing, missed, rejected, blocked
- Duration — longer than, shorter than
- Free-text search across numbers and names
- Excluded numbers on or off
- Staff who have left included or hidden
You define “connected”.
Set the minimum duration that counts as connected, the numbers to exclude, and how a unique number is identified.
Change a rule and every report recalculates.
PDF reports
Any report as a PDF.
Scheduled reports
Pick the reports, recipients and hour. They send over your own SMTP server, with send-now, test-send and a delivery log.
Daily digest
Yesterday’s calls, connect rate, follow-ups kept and missed, by email each morning.
CSV export
On every plan.
A monthly grade from eight components.
Call count alone rewards whoever dials fastest. The scorecard weighs eight things together.
The eight components
- Talk time — time on the phone
- Connected calls — conversations, not attempts
- Connect rate — how often calls get through
- Unique numbers reached — breadth, not repetition
- Active-days presence — days worked in the month
- Follow-ups honoured — promises kept on time
- Notes and tags filled in — a record left behind
- Leads closed — the outcome
A+, A, B or C
Graded relative to the month’s best performer or absolutely out of 100. You choose.
Month on month
Each component shows its change since last month.
Drill into any rep
See which components lifted the grade and which dragged it down.
The rep sees it too
Same components, same weights, in their own portal.
A pipeline that matches how you sell.
Your stages, your fields, your rules.
Your own lead statuses
Define the stages you actually use.
Transition rules
A status can require a follow-up date before it saves. A “call back” lead can’t go ownerless.
Lead tags
Tag across statuses: source, budget, language, anything.
Custom form fields
Add fields such as loan amount, property type or policy expiry date.
Attempt counting
Each lead shows its attempts and the time since the last one.
Duplicate protection
Numbers match on their last ten digits, so +91, a leading 0 and a bare number are one person.
Bulk import, mapped on screen
Upload any spreadsheet and map its columns yourself.
Lead reports
Counts and movement by status, tag, owner and time.
Contacts import
Import a contact list so reps see names, not bare numbers.
Leads arrive assigned.
Each source drops leads into the pipeline with an owner attached.
Inbound webhook & web forms
POST from your website form or any tool to one URL.
Google Sheets
Telecaller24 polls a sheet and picks up new rows.
IndiaMART
Connects to the IndiaMART Seller Lead API, so enquiries arrive without copying.
Arrival log per source
Each source logs what arrived and when.
Auto-assignment
Each source assigns to one person or round-robin across a team.
REST API, keys and outbound webhooks
Issue and revoke keys in the panel. Push events to your own systems.
- /api/v1/calls
- /api/v1/leads
- /api/v1/employees
- /api/v1/meta
- /api/v1/ping
- /api/v1/inbound
Available as an add-on. See pricing.
Every rep gets a browser dashboard.
The app is for the phone. The portal is for the desk. Reps can check the numbers they are measured on.
Dashboard
Calls, talk time and what’s pending today.
Call logs
Full history, filterable, with remark and tag.
Number-wise view
One customer number and every interaction with it.
Leads
Assigned leads with status, attempts and next action.
Reminders
Overdue, today and upcoming follow-ups.
Contacts
A searchable contact list.
Route
Their own day’s trail and distance, as their manager sees it. Field plan.
Their scorecard
Monthly grade, all eight components, change since last month.
Profile & settings
Their details, preferences and device state.
Reps sign in with an employee ID and a password set by the admin. No email needed.
A quiet rep and a dead handset look different.
When a phone stops syncing, the report shows zero calls. That can look like a rep who didn’t work. Sync Health tells the two apart.
Four liveness signals
Four separate signs of life, so one flaky signal can’t raise a false alarm or hide an outage.
Silent handsets, named
A device that stopped talking to the server is listed as silent, not as a rep with no calls.
Two different states
“Handset stopped reporting” and “rep stopped calling” are shown separately.
Fix it first
The board points at the device to fix, so the talk is about a phone setting.
We don’t record calls. We can sync files your phones already made.
The Telecaller24 app never records a call and has no microphone permission. Some Android dialers record on their own. Telecaller24 can read those files from a folder you pick and attach them to the right call.
How it works
- The phone’s own dialer makes the file.Under its own setting and its own announcement on the line.
- The rep picks the recording folder once.Through Android’s folder picker. The app can read that folder and nothing else on the phone.
- Recordings of calls on the assigned company SIM upload by themselves.Each one attaches to the right call. The app reads only the folder you chose, and never uploads a call from a personal SIM.
- Off by default.It is an owner-level setting. Everything else on this page works without it.
Reads one folder
Wherever the dialer saves recordings, on Vivo, Xiaomi, Oppo, Samsung, Realme, OnePlus or stock Android. Nothing else on the phone is opened.
Matches it to the call
By filename timestamp first, then number plus time window, then number alone, then time window.
Plays where you need it
Play it in the panel beside the call, or on the phone before uploading.
Verified upload
The server checks the stored file’s byte count against the phone’s. A mismatch re-queues the upload.
Phone copy deleted late
Only after the server confirms the upload and 24 hours have passed.
Recording Storage console
Usage per employee, a quota bar, and files marked linked, orphaned or missing. A nightly purge follows your retention window.
Consent comes from the handset’s own announcement and your employee and customer notices, not from a dashboard toggle. If you’re unsure, leave it off.
The small things that matter later.
Roles, teams, search and records.
Three roles, plus permissions
Owner, manager and viewer, with separate permissions to change settings, manage users and manage employees. Enforced on every page.
Teams
Group reps into teams. Filter and compare by team everywhere.
Global search
One box searches employees, phone numbers and leads.
Number detail
Every call anyone in the company had with a number, with each person’s remark, tag and follow-up.
Employee profile
One rep’s history, scorecard and day on one screen.
WhatsApp message templates
Title, message text, call note and attachment link.
When someone leaves
Deactivate the rep. Their history stays, out of active views but available for old reports.
What the rep’s app does.
Calls are captured automatically. Android 8.0 or later.
Works with no signal
Calls, remarks, tags, follow-ups and GPS points queue on the phone and sync when the network returns, about every 15 minutes.
The card after the call
A floating card appears when a call ends and stays for ten seconds. The rep types the remark while it’s fresh.
Reminders over two channels
Each follow-up fires five minutes before and on time, by device alarm and server push. If the phone kills the app, the push still lands.
Reminder Health Check
Tests notification permission, exact alarms, battery optimisation, autostart, sound and Do Not Disturb. Links to the settings page that fixes each failure.
T9 name search
Type 264 and find Amit. Digits search names as well as numbers.
Company memory before you dial
The dialer suggests from the company’s history. One tap shows every colleague’s calls and notes for that number.
Dual SIM
Long-press to choose which SIM places the call.
Their own route
Reps see the same trail their employer sees. Field plan.
Sync that answers
Sync-now reports what happened, with last-sync time and pending items.
Dark mode
Light, dark or follow the system.
Readable at double size
Layouts hold up at 2.0× system text.
Call types kept apart
Incoming, outgoing, missed, rejected and blocked are counted separately.
Sample data
Sample dataThings you can say to your team.
Each of these is a plain sentence for the people being measured.
The app doesn’t record calls.
It has no microphone permission. Syncing a handset’s own recordings is off by default and upload is by the rep. Recording without consent can create legal liability for you.
Personal calls stay personal.
Reps can exclude any number, such as family or a doctor. Excluded numbers stay out of reports.
Location only during work hours.
GPS runs from the start of the workday to its end. Evenings and Sundays are theirs.
Your data is yours.
Export it any time at no charge. Cancel and we delete it.
Telecaller24 runs on Android 8.0 and above. There is no iPhone version.
Ask for any of it by name.
Try it on five phones for 15 days. We’ll walk you through what it captured.
From ₹149 per number per month. Minimum 5 numbers. 15-day free trial, no card.