Questions people actually ask
Including the ones that lose us deals. Not here? WhatsApp us.
Does Telecaller24 record calls?
No. The app reads the call log: number, direction, duration, time, plus the status and note your rep adds. It has no microphone permission. The one optional exception, syncing files your phone’s own dialer already made, is on the features page. Off by default.
Will it work on iPhone?
No. Telecaller24 is Android only: Android 8.0 and above.
Do reps need a new SIM or number?
No. They keep their number and dial as usual.
Will personal calls show up?
Not if excluded. A rep can exclude any number on their own phone. The list never leaves the handset. Your admin can also register only work SIMs.
What if there’s no network?
Calls queue on the phone and upload when the network returns. Sync runs about every fifteen minutes, and one tap forces it.
Do reps have to type anything?
No. Call capture is automatic. Status, note and follow-up take about four seconds after a call and add the extra value. Basic reports work without them.
Will it drain the battery?
It’s built to sit quietly in the background. On the Field plan, location is sampled inside work hours only.
Is this legal for my company?
Yes, on working numbers with employee consent. Give staff the consent notice before installing. §5 of the terms makes it your duty.
How long is setup?
Usually one working day. We create your account, add your team, and walk your manager through the dashboard.
Can we start small?
Yes. Minimum 5 numbers, 15-day free trial, no card.
What happens when an employee leaves?
Their calls, notes and follow-ups stay in your account. Hand their leads and number to another rep and carry on.
Can I export my data?
Any time, as CSV, for any date range, on every plan, free. An API and webhooks are an add-on.
Something else? WhatsApp us — usually a reply in under an hour.
Start with 5 numbers, free for 15 days
No credit card. Android 8.0+. Set up in an afternoon.