Help with Telecaller24

Sign in with the employee ID and password your administrator gave you. “Password is Wrong” means exactly that: ask your administrator to reset it.

If the message mentions a SIM or a number, for example “No mobile number is assigned to your ID” or “Your registered SIM is not in this phone”, your company has chosen to allow sign-in only on the phone that holds your work SIM. Put that SIM in, allow the Phone permission when asked, and sign in again. If no number is assigned to you yet, your administrator has to assign one on the Numbers screen.

A deactivated login is refused. If you have left or changed role, your administrator controls this.

Work down this list; it fixes almost every case.

1. Call log permission. Settings → Apps → Telecaller24 → Permissions → Call logs → Allow.
2. Battery. Settings → Apps → Telecaller24 → Battery → Unrestricted (called “No restrictions” on some phones).
3. Autostart. On Xiaomi, Oppo, Vivo and Realme phones, turn Autostart on for Telecaller24 and lock it in the recent-apps list.
4. Wait or force a sync. Sync runs about every fifteen minutes and can be started from inside the app. With no network, calls wait on the phone and upload when it returns. Nothing is lost.
5. Is the number excluded? A number you marked as personal is filtered on the phone and never uploaded. That is deliberate.

The administrator decides which SIMs count as company numbers. A call from a SIM that is not registered to you is treated as personal and is not shown. Ask your administrator to register the second number against your ID. Once it is registered, new calls from it appear.

Check three things: Notifications are allowed for Telecaller24; Alarms & reminders is allowed (Settings → Apps → Special app access); and battery is set to Unrestricted as above. Phones from some makers still stop background apps, so autostart matters too. If a reminder is still missed after this, send us the phone model and the time it should have rung.

The after-call card needs the Display over other apps permission. It is optional: without it the app still logs every call, and you can add the remark from the app instead. To turn it on, go to Settings → Apps → Telecaller24 → Display over other apps.

Telecaller24 does not record calls. If your company uses recording sync (off unless the account owner switches it on), the app can only find a recording your phone’s own dialer has already saved, in the folder you gave it access to, and it uploads it for you. If your dialer is not set to record calls, there is nothing to find. See the privacy policy for how this works.

Location is collected only on the Field plan, only inside the work hours your administrator set, and only if you have allowed Location (“Allow all the time” on newer Android versions). Outside those hours nothing is recorded, by design.