The appointment call nobody picked up
A front desk is busy in bursts. The enquiries that arrive during a burst are the ones that book somewhere else. Set the sliders to your desk.
ESTIMATED ANNUAL LOSS
₹1,35,000 a month · 180 enquiries a month nobody called back
BOTH BARS ARE DRAWN TO THE SAME SCALE · EXCLUDING GST
What a front desk needs, and what it must never do
Every unanswered call in one assignable list
Inbound calls nobody picked up, ranked by how many times the patient tried, and assignable to whoever is free at 3pm. On a busy desk this list is the difference between a booked slot and a patient who called the clinic next door.
Post-procedure review reminders
Set the follow-up at discharge; it fires on two channels, twice, weeks later.
No recordings, by design
There is no audio in this product and no setting that adds it. Patient conversations are not something a marketing tool should hold.
Duplicate-call prevention
Number lookup across the desk, so a patient is not called three times about the same appointment by three different people.
Busy hours as a rota problem
An hour-of-day view of when calls actually arrive, so the desk is staffed to the burst rather than to the roster.
Multiple branches, one account
Teams and per-page permissions keep each branch’s desk to its own numbers and its own lists, with a group-level view for whoever needs it. Desk staff sign in with an employee ID and a mobile number — no email address, which matters when the role turns over.
Built to be fair to your team
Four promises the product keeps whether or not anyone is checking.
We don’t record calls
No audio, ever. The app reads the call log your phone already keeps — number, direction, time, duration. Nothing is listened to.
Personal calls stay personal
A rep excludes any number themselves, on their own phone. The exclusion list never leaves the handset and nobody is told which numbers are on it.
Location only during work hours
On the Field plan, the route trail runs inside the window you configure and stops outside it. Not a setting an administrator can quietly switch off.
Your data is yours
Export the whole thing to CSV any time. Cancel and we keep it 30 days, then delete it — including the backups.
Built for the phones your team already has
per number per month · minimum 5 numbers
EXCLUDING GST · 3, 6 OR 12-MONTH TERMS
Three plans. Track at ₹149, Pro at ₹249, Field at ₹449 — per number, per month. No setup fee on Track and Pro.
Questions this industry always asks
Are patient calls recorded?
No. Telecaller24 never records audio and the app has no microphone permission. What is stored is the number, direction, time, duration and whatever the desk types.
What should staff not write in a note?
Anything clinical. Diagnoses, symptoms, prescriptions and results belong in your HIS or EMR. Notes here should say “booked for Tuesday”, not why.
Can we keep branches separate?
Yes — teams, three roles and per-page permissions, with a group view for whoever needs the whole picture.
Our desk staff do not have work email addresses.
They do not need one. Employee ID plus mobile number to sign in; only the admin account uses an email, for password recovery.
Does it handle appointment scheduling?
No. It handles the calls around the appointment — the enquiry, the callback and the reminder. Scheduling stays in whatever your clinic already runs.
How fast can a small clinic start?
Five numbers, fifteen days free, no card. Most desks are running the same afternoon they decide to try it.
Something else? WhatsApp us — usually a reply in under an hour.
Start with 5 numbers, free for 15 days
No credit card. Android 8.0+. Set up in an afternoon.