Privacy Policy
Telecaller24 is a call tracking and sales activity product operated by Simption. In almost every deployment the subscribing business is the data controller for its team’s data and Simption acts as the data processor on that business’s instructions. Our obligations in that role are set out in the Data Processing Addendum.
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The app never records a call
No microphone permission exists in the app. A recording exists only if the phone’s own dialer made it. It leaves the phone only if the account owner has switched on recording sync and you have given the app access to your dialer’s recording folder.
We never collect location outside work hours
Only inside the work-hour window the account administrator configures, and only on the Field plan.
We never sell or share your data
Not to advertisers, not to data brokers, and not for our own marketing, profiling or model training.
Android permissions, one by one
Google Play requires apps that access sensitive permissions to justify each one, and enterprise buyers read this table before they buy. Permissions marked optional can be declined without preventing the rest of the app from working.
| Permission | Why we need it | What we never use it for |
|---|---|---|
| Call log (READ_CALL_LOG) | To read the date, time, duration, direction and number of calls so they can be reported to the account administrator. This is the core function of the app. | The call log holds details of calls, not audio. We do not read the call log of numbers the user has excluded. |
| Phone state (READ_PHONE_STATE) | To detect when a call starts and ends so the after-call prompt can appear, and to identify which SIM placed the call on dual-SIM devices. | We do not use it to place, intercept, redirect or listen to calls, and we do not read the device's IMEI for advertising purposes. |
| Location (ACCESS_FINE_LOCATION, ACCESS_BACKGROUND_LOCATION)Optional | On the Field plan only, to record the route travelled during the work-hour window configured by the account administrator. | We do not collect location outside the configured work-hour window, on non-working days, or on the Track and Pro plans. |
| Contacts (READ_CONTACTS, WRITE_CONTACTS)Optional | To show the customer's name when they call. Your employer's Phone Book, a directory of its customers, is downloaded and saved into the phone's contacts, so the call screen shows who is calling. The saved name for a number that appears in a call is sent with that call, so reports show names as well. | We do not upload the user's address book, only the name saved against a number that was in a call. We write only entries from your employer's Phone Book, and we do not use contacts for marketing, enrichment or resale. |
| Recording folder (granted by the user, once)Optional | Only for recording sync, which the account owner must switch on. You pick the folder where your phone's own dialer saves recordings, using Android's folder picker, and the app can read that folder only. You can withdraw access at any time in Android settings. See “Call recordings and transcripts” below. | We do not request access to all files, and we do not open photos, documents or other apps' files. Recordings of calls on any SIM other than the company number assigned to you are not uploaded. |
| Notifications (POST_NOTIFICATIONS) | To deliver follow-up reminders and the after-call prompt. | We do not send advertising or promotional notifications to app users. |
| Exact alarms (SCHEDULE_EXACT_ALARM) | To schedule follow-up reminders at the exact time the user chose, so they fire reliably on devices with aggressive battery optimisation. | We do not use alarms to wake the device for background data collection. |
| Foreground service / battery exemption | To keep sync and reminder delivery working on devices whose manufacturers terminate background processes. | We do not run the service outside its stated purpose, and the user can see and revoke it at any time. |
| Display over other apps (SYSTEM_ALERT_WINDOW)Optional | To show the after-call card immediately when a call ends, so the outcome can be logged in a few seconds. | We do not display advertising or capture what is on screen. |
The app does not request the microphone permission and cannot record a call.
Call recordings and transcripts
Telecaller24 does not record calls. Android does not allow a third-party app to do so, and ours has no microphone permission. Many Android phones can record calls through the manufacturer's own dialer, which on many phones announces the recording on the line. If your team already works that way, the account owner can switch on recording sync, which is off by default.
- With it on, you pick the folder where the phone's dialer saves recordings, once. From then on the app reads new recordings from that folder, matches each to its call, and uploads it automatically. It uploads only recordings of calls made or received on the company number (SIM) assigned to you. Calls on any other SIM, such as your personal SIM, are not uploaded, and neither are calls to numbers you have excluded. Your organisation must tell you before it turns recording sync on. If you withdraw folder access, or the account owner switches recording sync off, uploads stop.
- An uploaded file is stored on our servers in India and is playable only by the organisation's signed-in administrators and by the employee it belongs to.
- The recording may be converted to text by speech-recognition software that Simption operates, and the transcript is stored with the call. That software may run on GPU servers rented from infrastructure providers, who supply compute only.
- The copy on the phone is deleted only after the server has confirmed the upload and 24 hours have passed. The organisation sets how long recordings are kept on the server, after which they are purged.
Recording a conversation can need the consent of the people on it. That consent comes from the phone's own announcement and from your organisation's notices to its employees and customers, not from Simption. If you are unsure, leave recording sync off. Nothing else in the product depends on it.
What we collect
From the account administrator, when a business signs up:
- Business name, contact name, email address and phone number.
- Billing details and GST number where applicable. Card details are handled by our payment processor and never stored on our servers.
From team members using the app:
- Employee ID, name and the mobile number registered by the administrator.
- Call details: the other party's number, the name saved for it on the phone, direction, start time, duration and outcome. Never audio, unless recording sync is on and your phone's dialer has saved a recording of a call on your assigned company number (see above).
- Statuses, tags, notes, leads and follow-up times entered by the user.
- SIM details: your employer can require that the phone holds a number it assigned to you before you can sign in. To check this, the app reads which SIM slot a call used, the carrier, the SIM's number where the phone exposes it, and a one-way hash of the SIM's serial number. They tie each call to the right company number. We do not collect the IMEI.
- Location points during the configured work-hour window, on the Field plan only.
- A push-notification token for the phone, used to deliver reminders.
- What your employer puts in the Phone Book, which the app receives: customer names, phone numbers and groups. It is saved to the phone's contacts. Your employer can change or remove an entry, and the phone follows.
- Basic device and app diagnostics — model, Android version, app version and crash reports — used to fix problems such as manufacturer-specific notification failures.
Excluded numbers
A user can mark any number as excluded — family, medical, personal. Calls to and from an excluded number are filtered on the device and are never transmitted to our servers or shown to an administrator. The excluded list itself is stored locally on the device.
How we use it
- To provide the service: reporting, follow-up reminders, targets and route history to the business that subscribes.
- To deliver reminders, including a server-side push that is sent in parallel with the on-device alarm.
- To provide support when you contact us.
- To keep the service secure, detect abuse, and meet legal obligations.
- To bill you.
We do not use your business data or your team's call data to build advertising profiles, and we do not share it with third parties for their own purposes.
Who we share it with
Only with sub-processors that are necessary to run the service — cloud hosting and compute, push notification delivery, email delivery and payment processing — each bound by contractual confidentiality and data-protection obligations. The current list is maintained in the Data Processing Addendum. We will also disclose data where we are legally required to. We do not sell personal data.
Where it is stored, and for how long
Data is hosted on servers located in India. We retain your data for as long as your subscription is active. If you cancel, your data remains available for 30 days so you can return or export it, after which it is deleted. You can request earlier deletion at any time.
Security
- Data is encrypted in transit using TLS.
- Access is role-based: team members see their own activity, administrators see their organisation, and our staff access customer data only when required for support and under access controls.
- Passwords are stored using one-way hashing.
- Backups are encrypted at rest.
No system is perfectly secure. If a breach affecting your data occurs, we will notify you and the relevant authority as required by law.
Your rights
Under India's Digital Personal Data Protection Act, 2023, individuals have the right to access, correct and erase their personal data, and to nominate a representative. Because we usually act as processor, requests from a team member are normally directed to their employer, who is the controller. If you contact us directly we will route your request appropriately and assist the controller in fulfilling it.
Write to hello@telecaller24.com for any privacy request.
Deleting your account and data
- A team member does not create their own account; the employer's administrator does. To stop collection, ask your administrator to deactivate your login or uninstall the app. To have your data erased, ask your administrator, or write to us and we will pass the request to them.
- A business can cancel at any time and its data is deleted after 30 days. To delete earlier, email us from the account's registered address with the subject “Delete my account”. We reply within one working day to confirm what will be removed.
The support page explains where to send which request.
Transparency with your team
If you deploy Telecaller24 to your staff, you are responsible for telling them what is being collected. We publish an Employee Consent Notice — a plain-language, one-page template you can give your team. We think you should use it, and adoption goes better when you do.
Children
Telecaller24 is a workplace product and is not directed at anyone under 18. We do not knowingly collect data from children.
Changes
We will post any change on this page and update the date below. Material changes will be notified to account administrators by email.
Contact
Simption, B-32, IT Park, Bhopal, Madhya Pradesh
Email: hello@telecaller24.com
Phone and WhatsApp: +91 93401 88163
Questions about this document? hello@telecaller24.com · +91 93401 88163 · Simption, B-32, IT Park, Bhopal, Madhya Pradesh.
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